RMA

    1. Prior to shipment, an RMA number must be acquired from ComCapital's RMA department.
    2. The pre-approved RMA number must be marked clearly visible outside the shipping label and on the packing list.
    3. Purchasers account must be curent and have all payments cleared with ComCapital's bank.
    4. ComCapital reserves the right to inspect and test all returned products; no replacement or exchange if the returned products are found not to meet the functionality of manufacturer's specifications.
    5. Customers will be charged additinal for testing and repacking when returned "BAD" items are found to have no problems or defects.
    6. Items to be found out of warranty or not belonging to ComCapital will not be replaced. Instead, they will be returned back to the customer freight-collect.
    7. All RMA items must be in original resaleable condition, with all original packaging, manuals and software.
    8. All RMA items must be shipped freight pre-paid by the customer. Furthermore, the customer is expected to insure all items being shipped back. ComCapital is not responsible for any losses or damaged for such equipment.
    9. RMA's will be shipped back to customer via UPS Ground delivery. Express shipping will be available at additional costs to the customer.
   10. All RMA's must be accompanied with a copy of original receipt with name, return address, and phone number of customer.

    An RMA number can be received by completing a request by e-mail at RMA@comcapital.net, phone at (708) 389-6715 ext. 234 or fax at (708) 389-6986. When you use the fax request please download the following form and fill it with the requested information then send it to the above fax number.

RMAform.pdf

    The form is accessible in PDF format and can be viewed/printed using Adobe Acrobat Reader. If you don't have the Adobe Acrobat Reader, you can download it free from Adobe: