1. Prior to shipment, an RMA
number must be acquired from ComCapital's RMA department.
2. The pre-approved RMA number
must be marked clearly visible outside the shipping label and on the
3. Purchasers account must
be curent and have all payments cleared with ComCapital's bank.
4. ComCapital reserves the
right to inspect and test all returned products; no replacement or exchange
if the returned products are found not to meet the functionality of
5. Customers will be charged
additinal for testing and repacking when returned "BAD" items
are found to have no problems or defects.
6. Items to be found out of
warranty or not belonging to ComCapital will not be replaced. Instead,
they will be returned back to the customer freight-collect.
7. All RMA items must be in
original resaleable condition, with all original packaging, manuals
8. All RMA items must be shipped
freight pre-paid by the customer. Furthermore, the customer is expected
to insure all items being shipped back. ComCapital is not responsible
for any losses or damaged for such equipment.
9. RMA's will be shipped back
to customer via UPS Ground delivery. Express shipping will be available
at additional costs to the customer.
10. All RMA's must be accompanied
with a copy of original receipt with name, return address, and phone
number of customer.
An RMA number can be received by completing
a request by e-mail at RMA@comcapital.net,
phone at (708) 389-6715 ext. 234 or fax at (708) 389-6986. When you
use the fax request please download the following form and fill it with
the requested information then send it to the above fax number.
The form is accessible in PDF format and can
be viewed/printed using Adobe Acrobat Reader. If you don't have the
Acrobat Reader, you can download it free from Adobe: